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Wednesday, March 25, 2015

Customer "Service" ?


WHAT HAPPENED TO CUSTOMER SERVICE!!??

As a rule I don't like to complain, but there has been something irritating me for a while now. It spans across almost every industry and is a make it or break it factor for me and where I choose to do business.
My background before Real Estate has been in several industries in customer service. I have held management positions in construction, fine dining, equine farms, retail... I know about customer service, and I expect it to exist when I am a consumer.
It seems there is a trend towards quantity rather than quality in many industries these days and I am not a fan. There seems to be a lack of "wow factor" to the point of it being a lack of any factor.


Personally I am an energetic, outgoing individual and I strive to exceed expectations when I am providing a service. (Mind you, these days the expectations may have been lowered due to a profound lack of examples of really great service.) I want to set that example of outstanding service and I suppose I may hold myself to a different standard than some.


Have you ever had such poor service that you feel as though your business wasn't important to the service provider? Have you felt like taking your business elsewhere? This is not uncommon unfortunately.
Now... Have you ever had such great service that you wanted to personally commend the provider? So good you wanted to spread the word about this great experience? THAT is what I strive for.
My clients are my first priority, I am excited about working with people everyday. I have chosen this career and I plan on being the best that I can be at it!

To me it does not matter where you work or what you do, it matters how much you care. I have had jobs that I did not enjoy, but I did them with energy and enthusiasm. We spend such a great deal of our lives working, why not put some effort into whatever it is that you do and perhaps that will come back to you in a positive way so that you gain enjoyment from a job well done. Even if it's a job you do not relish!

We choose where we want to do business and who we want to deal with every day. If you are in the process of choosing a REALTOR®, please do give me a call. I am always looking for new people to impress with my knowledge, skills and energy!

Megan White
902-680-2736

Tuesday, March 10, 2015

Century Charm

Falling in love is a sometimes a fickle journey and one that we can't always justify, especially when the subject of our affection is an old home.
I grew up in houses that it seemed were constantly undergoing some kind of renovation. Admittedly, our home probably had more done to it than most since indecision lead to one particular wall being torn down, only to then have it rebuilt and then TORN DOWN AGAIN!!
Personally I adore old homes, they offer so much more than a standard run-of-the-mill home. Character, uniqueness, charm and a lot of work are constants and to me are worth far more than the convenience, typicality and standard fare offered by a newer home.
I currently live in a home built in 1907. It is the first home that I truly felt was my own during my adult life. It took a fair amount of searching and a few stumbling points to get to where we are now, but over the years this place has continued to grow on me beyond the overwhelming feeling that we had found "the one" the very first time we walked through the front door.
The funny thing is that we were not looking for a permanent place when we bought it, people in town say it's haunted, we had a major fire which took 8 months to rebuild and two years later we are about to begin building an addition... There's one thing for sure when buying an older home, you need to be able to deal with a certain level of chaos and change.
In a world where we are rarely directly involved in the production of the food we eat, the clothes we wear or the homes we live in, I feel like involvement in the chaos of renovations can be a good thing, a grounding factor perhaps. Imagine having to build your own home from the ground up... The details that you would incorporate, the sweat equity that isn't quantifiable, the satisfaction of completion after tremendous hard work. I did not build my own home, nor will I ever, but it's very pleasing to see the workmanship and quality that went into some of the beautiful old homes here in Nova Scotia. I for one, appreciate the work it took to build one of these beauties and admittedly sometimes lament the work it takes to maintain one!

 
When did our culture start to value new over old?
Why are we producing things are not meant to last?
What's wrong with putting some hard work into sprucing up a great old home and making it into something to be proud of for years to come?
I love my century home, and am very proud to have restored it and given it a chance to hopefully last another century! If you share this energy and passion for older homes, contact me and let's get out looking at the amazing inventory of classic homes available in the Annapolis Valley! There is a huge array of homes on the market ranging from "complete overhaul" to "move in ready and updated"!

This area has it all, let's find "the one" that speaks to you!