Stay Cool, Man.

Buying and selling property can be stressful for everyone involved. Emotions are often running high, everyone has a large stake in the transaction, and timelines can be tight adding to the issues.
Hiring a REALTOR® that keeps a cool head is vital! I can't tell you how many times a listening ear, a calm disposition and an arms length opinion has prevailed over a heated situation. I have a rule that if something makes your blood boil in a transaction, you should take some time to process things before immediately reacting.

When I was riding horses professionally, the great David O'Connor used to tell me to be PROactive rather than REactive. Always act in a positive way in order to have a positive outcome. Don't allow yourself to negatively react to a situation that will further the downward spiral. Horses do not understand the emotional hang ups we have when we are riding and we absolutely must remain rational in order to communicate effectively with them every time we get on.

It is most times impossible to keep emotions out of real estate sales. Your agent needs to understand your feelings and be able to gently guide all parties along so that the end result is well thought out and reasonable. When the agent(s) involved get wound up, things can get heated unnecessarily. As a professional I have been yelled at, threatened, called names, sworn at and had some very unpleasant conversations all due to emotions getting out of control. Less so from clients than other agents to be frank. I totally understand that this is not a reflection of me personally, but of the stress that people are feeling within themselves. It's not pleasant, but it can happen. I previously worked in the retail and service industries and have seen many stressful outbursts in kitchens and such. As a professional athlete I was taught to remove emotion from my job as it does not make for more successful performances. Being able to separate emotions and reality is important, and I have been practicing this for many years prior to becoming a REALTOR. It is my job to lead everyone through these times in a steady, calm fashion.